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Troubleshooting

Widget isn’t showing on my store

The widget renders in preview but not on the live page. The usual causes and a quick checklist to fix it.

4 min read · last updated 2026-05

A widget that previews fine but doesn’t appear on the live page is almost always an install or placement issue, not a content one. Work through these in order.

Fix a missing widget

  1. Confirm it’s published. Make sure the page or theme with the widget is actually published, not just saved in a draft or preview.
  2. Check the install is present. Confirm the theme app block is added to the section, or the embed snippet is on the page, with the correct collection ID.
  3. Confirm the collection has content. An empty or unpublished collection renders nothing. Make sure it has published posts.
  4. Look for a zero-height container. If the widget injects into a container with no height, it can collapse to nothing. Reserve space for it in your layout.
  5. Clear caches. Hard-refresh, and clear any theme or CDN cache that may be serving an old version of the page.
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Widget isn’t showing on my store. Help — Idukki