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Cancel + export your data

How to cancel your subscription, export your collections, and what happens to UGC after offboarding.

3 min read · last updated 2026-04
On this page

No-questions-asked cancel + a clean data export. Here’s how:

Cancel

Settings → Billing → Cancel. Effective at the end of the current billing period. No refund on the unused portion (we keep things simple).

Export

Settings → Data → Export. We email you a ZIP within 24h containing every post, every collection, every layout config and every event, in CSV + JSON.

Retention after cancel

Customer data is fully deleted 30 days after cancel. Backups are scrubbed within 90 days per our data retention policy.

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Cancel + export your data. Help — Idukki