Answers, in plain English.
38 of the most-asked questions, grouped into 9 themes. Still don’t see your answer? Open chat or email hello@idukki.io.
platform
The platform
What Idukki is and what you get on day one.
What exactly does Idukki do?
We aggregate UGC across 13 channels, auto-tag products with AI, clear rights, embed shoppable layouts, and attribute revenue per layout. One platform, every module included on every plan, pricing is simply banded by your monthly widget impressions.How is Idukki different from Bazaarvoice, Yotpo, or Tolstoy?
Single runtime instead of stitched-together acquisitions. Every module included on every plan, instead of per-source, per-export and tier-gated surcharges stacked on top. 37 KB widget instead of multi-megabyte iframes. Owned attribution instead of black-box dashboards.How fast can we get started?
Drop a single embed snippet, paste an Instagram handle, hit Generate, your first widget is live in 4 minutes.What platforms do you support?
Shopify, Shopify Plus, WooCommerce, BigCommerce, Wix, Webflow, Framer, Magento, custom HTML and headless / Composable storefronts.
pricing
Pricing + plans
Plans, billing, contracts.
How does impression-based pricing work?
Your plan is set by how many widget impressions you serve each month: free up to 5,000, then 10,000 / 20,000 / 50,000 paid bands, and custom above that. Every feature is included in every band; you only move up a tier when your traffic does. No per-source or per-export add-ons.Is there a free plan?
A 14-day free trial on every paid plan. Plus a permanent free tier on every public tool (Instagram feed generator, hashtag feed, Google Reviews widget, social aggregator, link-in-bio, QR collector, A/B significance, UGC quiz, widget speed checklist).Annual vs monthly billing?
Annual is 20% cheaper. Multi-year contracts available on Enterprise.Do you offer agency or multi-brand pricing?
Yes. Meaningful discounts at 3+ brands, custom packaging on the agency programme.How do you bill?
Stripe (card + ACH) for self-serve plans. Procurement-friendly billing (invoice + NET-30/60) on Enterprise.
integrations
Integrations
Where Idukki fits in your stack.
Does Idukki work on Shopify?
Yes, listed on the Shopify App Store. Theme app blocks, native cart, inline product hotspots, order webhook attribution.Does Idukki work with Klaviyo?
Yes. Klaviyo dynamic-content blocks pull the latest UGC by category, refreshed per send. Direct webhook integration.Does Idukki support GA4 + Meta CAPI?
First-class. Per-widget revenue and conversion events flow as native GA4 events and Meta CAPI conversions without any extra wiring.What about headless / Composable?
Every layout renders as a hydrated React component or a server-rendered HTML payload from the API. We ship Next.js, Remix, Hydrogen, Astro and SvelteKit examples.
rights
Rights + compliance
Rights management, GDPR, CCPA, DSA.
How does rights management work?
Auto-DM the creator → wait for explicit consent → record a tamper-evident audit row. 38% conversion median, multi-language across 28 locales.Are you GDPR + CCPA compliant?
Yes. EU SCCs + UK IDTA pre-filled. Right-to-be-forgotten + access requests answered in under 72 hours. DPA available under NDA in minutes.What about the EU DSA?
Article 16 notice-and-takedown SLA, trusted-flagger workflow, transparency-report generator, all built in.Can my legal team review the audit log?
Yes. Per-asset audit trails are exportable as JSON, signed PDF, or W3C Verifiable Credentials.
security
Security + trust
Compliance certifications, SSO, audit logs.
Are you SOC 2 compliant?
Not yet. SOC 2 Type II is on the 2026 roadmap and we are running the controls in advance of audit. Happy to share our current security posture, sub-processors and DPA under NDA.Do you offer SSO + SCIM?
SAML 2.0 + OpenID Connect are available on Enterprise. SCIM 2.0 user provisioning is on the near-term roadmap; talk to us if you need it sooner.Where is data hosted?
AWS eu-west-2 (London). Pinned per workspace, never replicated cross-region. Additional regions available on request for Enterprise.Do you have an incident response policy?
Yes. Severity-1 acknowledgement under 1 hour during business hours. Customers on the incident-impact list get a written post-mortem within 5 business days.
experiments
A/B testing + analytics
How we measure what works.
How does your A/B testing work?
Welch z-test for binary outcomes, sequential MAB for traffic allocation. Auto-promotes winners and retires losers.How do you handle attribution?
Per-widget UTMs reconciled against Shopify/Woo/BigCommerce order webhooks into one revenue ledger. Per-layout, per-variant, per-creator revenue.Can I export the data?
CSV exports on every plan. BigQuery, Snowflake and Redshift direct exports on Enterprise.
ai
AI features
AI tagging, moderation, synthetic video.
How does AI product tagging work?
A two-pass Claude vision model. Pass 1: low-cost detection. Pass 2: high-precision recognition against your SKU set. Auto-accepts above 80% confidence; queues below for review.What languages does moderation support?
Toxicity + hate + NSFW + IP scoring across 28 languages.Can I bring my own model?
On Enterprise, yes. We can fine-tune a private head on top of the base model with 500+ labelled examples from your library.
link in bio
Link in Bio
The shoppable bio page on your idukki.io subdomain.
How is Link in Bio different from Linktree?
Linktree is a list of URLs. Idukki Link in Bio wraps an existing Idukki collection, so every tile is a tagged product or a piece of UGC pointing at one. Theme, social row and analytics inherit from your workspace, no second CMS to manage.Do I have to pick which posts show up?
No. Auto mode pulls live-published UGC from the collection you select, sorted newest-first. Manual curation is available if you want a hand-picked set instead.Can I use my own domain?
Ship at idukki.io/yourbrand on day one, swap to a custom domain later without re-issuing the link. The published URL is permanent.Does bio traffic count toward my widget impression cap?
Yes, one impression per published page view, billed against your monthly band like any other Idukki widget. Free tier covers up to 5,000 impressions across all surfaces.How does attribution work?
Bio click → product click → checkout flows as native GA4 events and Meta CAPI conversions, then reconciled against Shopify, WooCommerce or BigCommerce order webhooks. Per-page and per-product revenue available in the dashboard.How does the gradient theme work?
The gradient is derived from your workspace primary color, with a secondary accent generated 60° off the hue wheel. Override the button color directly if the auto-pick is off-brand for the bio surface.What happens if I revoke a product or a post?
Live bio pages drop the revoked tile on the next pull cycle, typically under 5 minutes. Same revocation semantics as every other Idukki widget surface.Can I A/B test different bio pages?
Publish a second page (for example, a drop landing) and split-test by rotating the Instagram bio link. The same Welch z-test framework Idukki uses for widget experiments applies here too.
support
Onboarding + support
Getting live and getting unstuck.
How long does onboarding take?
Most teams ship their first widget in 4 minutes. Migrating from an incumbent (Bazaarvoice, Yotpo, Tolstoy) takes a single day on the same-day adapter.What support do I get on the trial?
Same in-app chat as paying customers. Median response time under 15 minutes during EU + US business hours.Do you offer onboarding + migration help?
Free on Pro + Enterprise. Pay-once onboarding sprint available on the Starter plan.
Stuck?
A real human is faster than a search box.
In-app chat replies under 5 minutes during EU + US business hours. Status of a ticket? Email support@idukki.io and we’ll surface it.
- No credit card
- Cancel anytime
- SOC 2 + GDPR