About the role
You own the post-sale lifecycle for our biggest accounts. 18-account book averaging $170K ARR. The bar is quarterly QBRs run from real data (not slides), 12-week onboarding plans, and a net retention target of 118%.
Customer Success
Senior
Customer Success Manager. Enterprise
18 strategic accounts > $75K ARR. Quarterly business reviews, executive sponsorship, expansion targets.
Remote (AMER)
Full-time
$130K + bonus + equity
Customer Success
What you'll do
- Own renewal + expansion across 18 strategic accounts
- Lead quarterly business reviews, every QBR includes a live A/B-test result and one new capability
- Partner with the SE on every renewal-blocking technical issue
- Identify expansion: signage, agentic shopping, rights API across the book
What you'll need
- 5+ years CS at a SaaS company selling into ecommerce, martech, or retail tech
- Track record carrying a > $2M ARR book at 110%+ NRR
- Comfortable with C-suite + VP-level executives
- Will-tear-up-the-slide-deck-and-show-the-dashboard energy
More on the Customer Success team
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